Privacy policy

Last updated: November 9, 2026

Who we are

HME Solutions Inc. (“HME Solutions”, “we”, “us”) is based in Ontario, Canada. We follow Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA). Our address is 3030 John McKay Boulevard, Oakville, Ontario L6H 3X1. Questions about privacy can be sent to support@hmesolutionsinc.ai.

What we collect

Information you give us: your name, email, business name, team size and anything you write in our contact form or emails.

Basic website information: pages visited and general device and browser details, used only to keep the site working and improve it.

Our “What’s stealing your time?” questions: the answers you type or speak, your first name and business name if you add them, your email address only if you tick the box to get your plan, and a booking code that links your answers to your call. We ask you not to give customer or patient names, passwords or money figures, and our system removes email addresses, long numbers and dollar amounts from your answers.

How we use it

To reply to you, book calls, prepare proposals and deliver the work you hire us for.

We read your answers to prepare for a call with you. If you tick the email box, we use your email address to send your plan. We do not use your answers for anything else.

We do not sell or rent your personal information, and we do not send marketing emails unless you ask for them.

Who we share it with

Only with trusted service providers we use to run our business (for example email, hosting, scheduling and form tools), and only as much as they need to provide their service. We may also share information if the law requires it.

For the “What’s stealing your time?” questions, these providers handle your information:

• Anthropic (artificial intelligence, United States) writes follow-up questions and summarizes your answers. Its commercial terms do not allow it to train its models on this data. By default it deletes the data from its systems within 30 days, and may keep it longer only in limited cases, such as a policy violation or a legal requirement.
• Google or Apple, through your browser, turns your voice into text if you use the microphone.
• Calendly handles the booking when you click “Book a free call”.
• Railway hosts our website and the database that holds your answers, on servers in the United States.
• Google Analytics counts visits to our pages.

Some of these providers process information in the United States. The laws there apply to that information, and courts, police and security agencies there may be able to access it.

Your business data in projects

Data you give us during a project stays yours. It is used only to build and support your system, is protected with reasonable security measures, and can be downloaded by you at any time. Details are set out in your project agreements.

How long we keep it

We keep personal information only as long as needed for the purposes above or as required by law, then delete it securely.

Answers to our “What’s stealing your time?” questions are deleted automatically 12 months after you give them. If you ask us to delete them sooner, we will.

Your choices

You can ask to see, correct or delete the personal information we hold about you by emailing support@hmesolutionsinc.ai. We will reply within 30 days.

If you ticked the box to get your plan by email, you can stop emails at any time with the unsubscribe link in the email or by writing to us. We act on it within 10 business days.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed.